1. Shipping & Delivery Policy
At DuluxeDecor, we are committed to ensuring that your orders are processed, packed, and delivered safely and efficiently.
This Shipping & Delivery Policy explains our order processing, shipping, delivery timelines, charges, and procedures. Please review this policy before placing an order.
2. Order Processing
Orders are processed after successful payment confirmation and verification of the order details.
The processing time may vary depending on the type of product ordered. Customized, personalized, printed, cut-to-size, or made-to-order products may require additional processing and production time.
Customers are responsible for providing accurate product specifications, measurements, delivery addresses, and contact details at the time of placing an order.
3. Shipping & Delivery Time
Estimated delivery timelines depend on factors such as:
- Product availability
- Order processing and production time
- Customization requirements
- Customer’s delivery location
- Courier or logistics partner availability
- Public holidays and non-working days
The estimated delivery timeline communicated at the time of ordering is an approximation and may vary depending on these factors.
4. Customized and Made-to-Order Products
Customized, personalized, printed, cut-to-size, and made-to-order products may require additional production time before dispatch.
The estimated production and delivery timeline may be communicated when the order is confirmed.
Production generally begins after all required measurements, designs, specifications, and other details have been confirmed by the customer.
5. Shipping Charges
Shipping or delivery charges, where applicable, will be displayed during checkout or communicated before the order is confirmed.
Shipping charges may vary depending on:
- Delivery location
- Product size and weight
- Order quantity
- Packaging requirements
- Shipping or logistics method
Any additional delivery charges applicable to a specific order will be communicated where required.
6. Order Tracking
Where tracking is available, customers may receive tracking information after the order has been dispatched.
Tracking updates are provided by the applicable courier or logistics partner and may take some time to appear after dispatch.
For assistance regarding the status of an order, customers may contact DuluxeDecor with their order number.
7.Delivery Address
Customers must provide a complete and accurate shipping address, including the correct:
- Recipient name
- House, flat, or building details
- Street and locality
- City and state
- Postal/PIN code
- Contact number
DuluxeDecor will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated delivery information provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible. Changes may not be possible once an order has been dispatched.
8.Delivery Attempts
The courier or logistics partner may contact the customer to complete the delivery.
Customers are responsible for ensuring that someone is available to receive the order at the provided delivery address.
If delivery cannot be completed due to the customer’s unavailability, an incorrect address, refusal to accept the shipment, or unsuccessful delivery attempts, additional re-delivery or shipping charges may apply where applicable.
9.Delayed Delivery
While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Courier or logistics delays
- Weather conditions or natural events
- Public holidays
- Transportation disruptions
- Government restrictions
- Strikes or operational disruptions
- Remote or restricted delivery locations
- Unexpected production delays
We will make reasonable efforts to assist customers and provide available updates in the event of a significant delay.
10.Damaged Package or Product
Customers are advised to inspect the package and product upon delivery.
If the package or product appears damaged, defective, or incorrect, please contact DuluxeDecor as soon as possible and provide:
- Order number
- Clear photographs or videos of the package
- Clear photographs or videos showing the damaged or incorrect product
- A brief description of the issue
Eligible claims will be reviewed according to our Refund & Return Policy.
11.Missing or Lost Shipments
If your order has not been delivered within the expected delivery period or the tracking information indicates a possible delivery issue, please contact DuluxeDecor.
We will coordinate with the applicable courier or logistics partner to investigate the shipment and provide an appropriate resolution based on the circumstances.
12.International Shipping
International shipping, if available, may be subject to additional shipping charges, customs duties, taxes, import fees, and local regulations.
Unless otherwise stated, customers are responsible for applicable customs duties, taxes, or import-related charges imposed by the destination country.
13.Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, please contact DuluxeDecor through the contact information provided on our website.
Please include your order number when contacting us so that we can assist you efficiently.