Welcome to DuluxeDecor. These Terms & Conditions govern your access to and use of our website, products, and services.
By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website.
1.products and services
DuluxeDecor offers décor-related products and/or services as displayed on our website.
We make reasonable efforts to ensure that product descriptions, images, colours, dimensions, specifications, pricing, and other information are accurate. However, actual colours and appearance may vary depending on screen settings, lighting, materials, printing, manufacturing, or installation conditions.
2.Orders
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel an order in circumstances including:
- Product unavailability
- Incorrect pricing or product information
- Payment failure
- Suspected fraudulent activity
- Incorrect customer or delivery information
- Technical or operational errors
If payment has already been received for an order that we cancel, the applicable refund will be processed according to our refund policy.
3.Pricing
Prices displayed on our website are subject to change without prior notice.
Any applicable taxes, shipping fees, installation charges, customization costs, or additional charges will be displayed or communicated where applicable.
In the event of an obvious pricing or typographical error, DuluxeDecor reserves the right to correct the error and cancel or modify affected orders as permitted by applicable law.
4.Payments
Customers must provide accurate billing and payment information.
Payments may be processed through third-party payment gateways. By completing a transaction, you agree to the applicable terms and conditions of the payment provider.
5.Product Variations
Certain décor products may have natural or manufacturing variations in colour, texture, pattern, finish, or dimensions.
Colours displayed digitally may not exactly represent the physical product due to differences in screens, lighting, photography, printing, and materials.
Such reasonable variations may not constitute a product defect.
6.Custom or Made-to-Order Products
Products manufactured, printed, cut, personalized, or customized according to customer specifications may be subject to special cancellation, return, and refund conditions.
Customers are responsible for reviewing and confirming measurements, designs, quantities, colours, specifications, and other customization details before final approval.
7.Delivery
Delivery timelines provided by DuluxeDecor are estimates unless expressly stated otherwise.
Delays may occur due to logistics, weather, public holidays, service disruptions, incorrect addresses, product availability, or circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
8.Returns, Refunds and Cancellations
Returns, refunds, replacements, and cancellations are governed by our applicable Refund, Return & Cancellation Policy.
Customers should review that policy before placing an order.
9.Intellectual Property
Unless otherwise stated, all website content—including logos, branding, graphics, images, designs, text, layouts, and other materials—is owned by or licensed to DuluxeDecor and protected under applicable intellectual property laws.
Content may not be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written authorization.
10.User Responsibilities
You agree not to:
- Use the website for unlawful or fraudulent purposes
- Attempt unauthorized access to our systems
- Introduce viruses, malicious code, or harmful technology
- Copy or misuse protected website content
- Provide false or misleading information
- Interfere with the website’s operation or security
11.Limitation of Liability
To the extent permitted by applicable law, DuluxeDecor will not be liable for indirect, incidental, special, or consequential losses arising from the use or inability to use our website, products, or services.
Nothing in these Terms & Conditions excludes liability that cannot legally be excluded.
12.Third-Party Services
Our website may use or link to third-party payment, logistics, analytics, communication, or other services.
DuluxeDecor is not responsible for the independent terms, policies, availability, or actions of third-party providers except where required by law.
13.Changes to These Terms
We reserve the right to update these Terms & Conditions when necessary. Updated terms will become effective when published on our website unless otherwise stated.
14.Governing Law
These Terms & Conditions shall be governed by the applicable laws of [Insert Jurisdiction], subject to any mandatory consumer protection rights that apply.
15.Contact Us
For questions regarding these Terms & Conditions, please contact DuluxeDecor through the contact information provided on our website.